At Xclusive Perfume, customer satisfaction is our priority.

Returns

Due to the nature of fragrance products, we accept returns only if:

• The product is damaged during delivery.
• You receive the wrong product.
• The product is missing from your order.

Return Request

Please contact us within 48 hours of receiving your order.

You may be asked to provide:

• Order Number
• Unboxing Video
• Product Images
• Packaging Images

Non-Returnable Items

Returns will not be accepted if:

• The perfume has been used.
• The seal has been broken.
• The product is damaged after delivery.
• The request is made after the allowed return period.

Refunds

Once approved:

• Refunds are processed within 5–7 business days.
• The refund will be credited through the original payment method or bank transfer.

Cancellation Policy

Orders can be cancelled only before they are shipped.

If your order has already been dispatched, cancellation will not be possible.

For cancellation requests, please contact our customer support immediately.

Refunds for prepaid cancelled orders are processed within 5–7 business days.

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